Privacy policy

RAZEEN ("we", "our", "us") operates the website razeeen.ae and related services including our Instagram account (@razeen.ad) and customer communication channels (collectively, the “Services”) to provide modest fashion products such as abayas, scarves, and accessories.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, place an order, or communicate with us.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

Information You Provide

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Billing and shipping address
  • Phone number
  • Email address
  • Order details (products, size, color, preferences)
  • Messages and support inquiries

Payment Information

Payments are processed securely through third-party payment providers integrated with Shopify. We do not store your full card details. We only receive payment confirmation and limited transaction information.

Automatically Collected Information

When you visit our website, we automatically collect certain data using cookies and similar technologies:

  • IP address
  • Device and browser information
  • Pages visited
  • Products viewed
  • Shopping cart activity
  • Referral source

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Communicate order updates
  • Provide customer support
  • Detect fraud or abuse
  • Improve our website and services
  • Personalize your shopping experience
  • Send marketing communications (you can opt out anytime)

3. Cookies & Tracking Technologies

We use cookies to:

  • Keep items in your cart
  • Remember preferences
  • Analyze website performance
  • Provide personalized advertising

You may disable cookies in your browser settings, but some features may not function properly.

4. Sharing Your Information

We only share information when necessary to operate our business:

Shopify

Our store is hosted on Shopify. Shopify processes data to operate the store securely.

Payment Providers

Used to securely process payments.

Shipping & Delivery Companies

We share your name, phone number, and address to deliver your order.

Marketing & Analytics Partners

Used for advertising, analytics, and performance tracking.

We do not sell your personal data.

5. Data Retention

We keep your information as long as necessary to:

  • Provide services
  • Maintain records
  • Comply with legal obligations
  • Resolve disputes

You may request deletion at any time.

6. Your Rights

Depending on your location, you may request:

  • Access to your data
  • Correction of incorrect data
  • Deletion of your data
  • Withdrawal of marketing consent

To request this, email: razeen.ad@outlook.com

7. International Transfers

Your information may be processed in the United Arab Emirates and by international service providers such as Shopify, payment processors, and shipping partners.

8. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from minors.

9. Security

We use industry-standard security measures, but no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

11. Contact Us

RAZEEN
Abu Dhabi, United Arab Emirates
Email: razeen.ad@outlook.com